FAQ

When you order from hollyeyewear.com yourpurchase includes high-quality eyewear frames or sunglasses. Enjoy our freeshipping and free returns.

All purchases are covered by 365 days limited warranty.

You can pay for your purchase with the following methods:major credit cards, apple pay, paypal, amazon pay.

The dispatch of orders from our facility is done within 1-3business days, plus the time it takes by courier partner to deliver your order.(expedited domestic shipping is available if you need your order asap.)

We provide you with a 1-year limited warranty from the date of purchase on all the purchased frames or sunglasses through our site. Thiswarranty covers manufacture defects. Lenses and hinges are not included underthis warranty.  Replacement nosepads are available to order. All warrantyinquiries should be directed to our email. All warranty shipping will be billedto customers. 

We offers a 14-day return policy. To learn more, please refer to our return and policy page. To fully complete the return/exchangeprocess, you are required to send the products back to us. Refund transactionswill be made to the same payment method used to make the original purchase.

Each country has their own set of rules and laws towards customs and import fees. Please refer to local laws for more details or mail usat infor@hollyeyewear.com

We are committed towards the quality and best standards for all the products sold on the website. We make sure that each buying experienceis perfect and 100% to the expectations. 

In the rare cases, an issue can arise. We always do the qc before dispatching an order but just incase there is any issue, our customer care team can immediately help you with a resolution. Please call us or emailat info@hollyeyewear.com

For more information, please refer to our exchange andreturn policy at https://hollyeyewear.com/pages/return-exchange

We offer three frame sizes: small, medium, and large. 95% ofour customers fit our medium size. 

we sell range of eyeglasses, sunglasses, computerglasses, reading glasses, kids’ eyeglasses and contact lenses.

We sell contact lenses.

We are proud to carry the following designer brands:  Gucci, Saint laurent, Andy wolf, Krewe, Linda Farrow,Masunaga, Balmain, Retrosuperfuture, Berllinger, Fendi, Thierry Lasry, Chloe,Entourage of 7, Anna Karin Karlsson, Valentino, Bobbi brown, Carlotta'svilliage, Rye & Lye, Whiteout & glare and more.

At the login page, please click on “forgot password”. You will receive an email instructing how to create a new password.

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Once you receive a shipping confirmation email with tracking details. You can use the tracking number on the website to track the real time status of your order. In most circumstances your delivery will arrive in 5-7 business days.

Yes, our boutique is located at 130 cumberlandst, toronto, on m5r 1a6, canada

We offer 1-year warranty on manufacturer defects on majority
of frames. However, this warranty excludes cases of:

• Self-inflicted breakages/physical damage
• Scratches
• Typical wear and tear
• Warranty is subject to the respective brand or manufacturer
• For more information, please visit our warranty page.